Returns

FREE SHIPPING TO & FROM CWO

Just when it couldn’t get better than free shipping, we also offer FREE returns!

 

30-DAY RETURN POLICY

 

We offer free returns for 30 days post-purchase on all orders within the continental United States. The process is easy: we send you prepaid return labels, you properly package up the items and send them back to us, and we refund or exchange your order.

In order to refund your order fully, the items must be returned in proper packaging and brand new condition.

 

 

Here’s how that works in two easy steps:

1. PROPER PACKAGING (see image below): Items must be properly re-packaged when you return them. This only applies to wheels/rims. Tires do not need packaging. This is crucial as many customers do not realize that the cardboard can rub on the paint and leaves scratches on the wheel. It’s like taking fine sandpaper to the wheels. This voids a 100% return because the items are now damaged.

2. BRAND NEW CONDITION: Items must be returned in brand new, unused, and unmounted condition. If a wheel or tire has been mounted or used, it cannot be returned. This includes wheels that have had a tire mounted on them. And that’s all there is to it.

If you have any questions about our policy, please contact us and we can help with any question you may have. 

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Thank you for shopping with Custom Wheel Outlet! You are on your way to experience why we have over 85,000 positive online reviews and counting. When you shop with CWO, our fitment team will review your specific order to ensure your order is compatible, complete and accurate, based on the vehicle information you provide. Should there be any concerns, our fitment experts will contact you prior to shipping your order. Orders typically ship within 1-2 business days. Keep in mind that CWO does not ship to "freight forwarders" at this time. Your shipping address must be a valid US address. Upon receiving your order, please inspect your items immediately and keep all the original packaging until your order is fully installed. We also recommend that you ask your installer to dry fit your wheels prior to installation to ensure compatibility and check brake caliper clearance. Customers are responsible for dry fit requests.  

Your satisfaction is our priority. If you have any additional questions prior to placing your order feel free to call our fitment experts anytime Monday-Friday 8am-5pm Central Time at 855-SHOP-CWO. (855) 746-7296. Again, Thank you for your order. Custom Wheel Outlet values your business and complete satisfaction, both at the time of sale and after.