PLEASE NOTE: If you mount the products, the remainder of the return policy is null and void. We cannot accept wheels or tires back if they have been mounted. If there is any problem with your order, please contact us before mounting. If you order rims without tires, we cannot return them if a tire has been mounted on the rim, even if it has not been mounted on a vehicle. They are no longer considered brand new, and we cannot accept them back as such. We cannot make exceptions to this policy. We offer a 14 day return policy. The stipulations are the following:
- Items are returned in original, brand new condition.
- Products are returned in original packaging with all packaging materials.
- Buyer is responsible for all shipping fees.
- Buyer will be subject to a 20% restocking fee.
The above policy applies to all orders where a customer decides they do not want a wheel or if the customer orders the wrong product for their vehicle. The policy does not apply to when we make a mistake in preparing the order. Once again, if you mount the wheels, we cannot return them regardless of what the problem may be. While we try to do our best to send all of the correct wheels out in a timely manner, there are times where the wrong product gets sent out. Nobody is perfect and we will not claim to be. We will, however promise you that we will do everything in our power to rectify the situation as quickly as possible. The customer will incur no extra costs as long as we receive the product back in the same condition it was sent out. If this situation should come up, we will cover all shipping costs and arrange for pick up of the package at your doorstep to keep it as painless and convenient as possible for you. If you have any questions about this policy, feel free to contact us and we can clarify any questions you may have.